Frequently Asked Questions


Answers


I don't see or hear a reminder when one is due. What should I do?

Your device is not allowing Dosecast to receive notifications. To resolve this:

  • From the home screen, open the Settings app
  • Tap on the 'General' entry and then on the 'About' entry
  • Look at the 'Version' entry and note the version of the iOS you are using - then go back 2 screens

  • If you are using iOS 4:
     - Tap on the 'Notifications' entry and verify the switch is on
     - On the same screen, scroll down and tap on the 'Dosecast' entry
     - Verify that 'Sounds', 'Alerts', and 'Badges' are all on

  • If you are using iOS 5 or iOS 6:
     - Tap on the 'Notifications' entry and scroll down and tap on the 'Dosecast' entry
     - Verify that the alert style is set to either 'Banners' or 'Alerts'
     - Verify that 'Badge App Icon' and 'Sounds' are both on

When I open Dosecast, I see an error message saying "Could Not Register For Notifications". What should I do?

Your device is not allowing Dosecast to receive push notifications. To resolve this:

  • From the home screen, open the Settings app
  • Tap on the 'General' entry and then on the 'About' entry
  • Look at the 'Version' entry and note the version of the iOS you are using - then go back 2 screens

  • If you are using iOS 4:
     - Tap on the 'Notifications' entry and verify the switch is on
     - On the same screen, scroll down and tap on the 'Dosecast' entry
     - Verify that 'Sounds', 'Alerts', and 'Badges' are all on

  • If you are using iOS 5 or iOS 6:
     - Tap on the 'Notifications' entry and scroll down and tap on the 'Dosecast' entry
     - Verify that the alert style is set to either 'Banners' or 'Alerts'
     - Verify that 'Badge App Icon' and 'Sounds' are both on

When multiple doses are due at the same time, can I enter different actions for each (i.e. take one but skip another)?

Yes! If multiple doses are due, but you want to enter a different action for each, simply tap one of the 3 buttons on the reminder (take, skip, or postpone) and then tap the 'more' button. Then you'll be able to enter an action for one dose but not another.


How do I disable Dosecast reminder sounds?

To disable Dosecast reminder sounds:

  • From the home screen, open the Settings app
  • Tap on the 'Notifications' entry
  • Scroll down and tap on the 'Dosecast' entry
  • Switch 'Sounds' to off

I already purchased a premium license of Dosecast in the past, but I had to reinstall the app. How do I avoid paying again for the premium edition?

You can restore your premium edition purchase without paying again:

  • Open Dosecast and tap on the settings (gear) button
  • At the top of the page, look at the 'Edition' entry to see the edition you have. (If you have the premium edition, you are all set.)
  • If you have the free edition, tap on the 'Edition' entry
  • Scroll down to the bottom of the page and tap the 'Restore Past Purchase' button

Can I sync my drug data across multiple devices?

Dosecast doesn't yet support this, but we're actively working on adding this capability.